At SDQ and cannot see your driver? Stay put and send a precise update
Check the latest meeting instructions, use one group contact and verify any replacement before moving or handing over bags.
By A&M Caribbean Group SRL · Transfer planning guide
Updated: 2026-10-24
Short answer
Remain in public arrivals after customs and reopen the final booking confirmation. Contact original dispatch with your booking name, flight, a visible landmark and whether the whole party and bags are ready. Ask where to remain. Do not follow a supposed replacement until that same booking contact verifies the person and vehicle.
Check you are following the current meeting plan
Read the airport code, local date and name on the reservation. Verify you are after customs in public arrivals, rather than at baggage reclaim or another outside pickup location. A later confirmed message may replace an earlier instruction, so review the latest version before moving.
Keep the group together and select one person to communicate. Different passengers reporting different exits make it harder to find you. Avoid sending people separately around the terminal while dispatch is trying to establish one location.
Describe location and readiness in one useful message
Give the booking name, arriving flight, passenger count, bag status and a visible sign or landmark. For example: booking García, flight AB456, three passengers with all bags, waiting in public arrivals by the information board. Passport photographs are not needed to locate a transfer.
If a photo helps, frame the landmark rather than other travellers. Ask dispatch for a verified place to remain or meet. Repeatedly changing location can send the driver toward the point you have just left.
Use the saved number or an official help point if data fails
Call the saved booking number if voice service works. Otherwise ask an official information desk about current connectivity or help contacting the provider. Network names and access arrangements can change; check the service available instead of trusting an old Wi-Fi instruction.
For future arrivals, keep the confirmation and address offline, share them with a companion and protect battery for the meeting. Providing a second reachable number before flying can help if the main phone is unavailable.
Verify a new driver and explicitly close any abandoned pickup
Have dispatch confirm any replacement's details. A sign or knowledge of your destination is not enough. Retain your luggage until you identify the right vehicle and understand the meeting change.
If choosing another provider, tell original dispatch and ask for acknowledgement before assuming cancellation. Keep messages if payment or booking questions remain. Informing an unrelated person does not tell the assigned driver that you have left.
Frequently asked questions
Should I search several exits to find the driver?
First contact dispatch from the confirmed public meeting area and give a precise landmark. Keep the group together and move only under a verified instruction.
Sources and scope
These sources support the external facts discussed. Our prices are our own service rates; availability and your trip details are confirmed on WhatsApp.